Microsoft CRM 4 is the latest Customer Relationship Management tool using Microsoft technology. Provided as a “hosted service” on our Software as a Service (SaaS) platform, no additional hardware or software is required. Hosted CRM 4 provides businesses with an easy to use and extendable customer management system which, at its most basic level, offers the ability to manage their existing and potential customers, from initial contact right through to purchase and post sales activity. Hosted CRM 4 can be used and maintained by nontechnical people and is accessible over a standard Internet Explorer web browser or by using Microsoft Outlook 2007.

Hosted CRM 4 has seen some welcome usability improvements since its predecessor, CRM 3. More advanced functionality allows users to create, find and implement workflows, along with improved offline / online synchronisation of data. This means you will always have accurate and up-to-date information at your fingertips. The introduction of dynamic data connections to Microsoft Excel and improved performance on slower Internet connections also makes CRM 4 ideal for laptop users with 3G cards.

Revolutionising your Business

Hosted CRM 4 is designed to improve business processes across three key areas:

Sales: Gives businesses the opportunity to improve the management of leads and close more business, with a complete view of customer data both online and offline. Sales professionals can get real-time access to leads and identify cross-sell and up-sell opportunities quickly and easily.

Marketing: Gives businesses a much clearer view of their customers, allowing them to make more informed marketing decisions and investments. CRM 4 allows users to segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model, thereby maximising the return on investment (ROI).

Service: Allows organisations to provide more value to customers by enabling them to respond faster to customer service issues. This empowers service organisations to anticipate, address and deliver consistent and efficient customer care, significantly contributing to long-term business success and profitability.

Hosted CRM 4 would benefit your business if you meet any of the following criteria: .You want to increase sales by introducing a CRM system without compromsing yor in house network secuity .you have home or field-based staf the use Black Berry or Windows Mobile devices that need to access company CRM data remotely .You currently use an existing CRM system (e.g. Goldmine or Salesforce.com) but require better integration with other business applications such as Microsoft Outlook .You have an ‘in-house’ CRM 3 server and do not want the expense of upgrading to CRM 4 – which requires new server hardware, software and IT expertise. Integration & Customisation
Hosted CRM 4 has a powerful set of features provided ‘out of the box’, however the real power in CRM 4 comes from its c u s t o m i sation and integration capabilities. This allows organisations to shape their service to customers’ specific business needs by integrating the CRM system into existing applications, e.g. Accounting, ERP, eCommerce and even bespoke applications. This removes the need to continuously re-enter nformation into different systems and significantly improves business workflows.
Business Continuity
Our Hosted CRM 4 platform is situated in our own custom built state-of-the-art hosting centre. With redundant power and multiple links to the Internet, your CRM solution will always be available. All customer data stored on our Software as a Service (SaaS) platform is secured using the latest encryption technology and kept fully isolated from other users.
Microsoft Hos ted CRM- 4 key benefits
Provides a centralised management system for customer data and information, enabling businesses to automate many internal processes
Enables the integration of order flows, support CRM system without incidents, work flows, customer emails and the ability compromising your in-to raise employee task lists (when used in conjunction house network security with Hosted Exchange 2007 – see www.acgconsulting. co.uk)
Advanced workflow capabilities drive efficiencies throughout the organisation, improving your customer interaction and overall customer experience
Employees have access to live information for marketing, sales and support purposes
‘To do’ items are automatically assigned and recorded so that employees can see at a glance what they need to do, resulting in a more productive workforce
Roaming CRM users can access the CRM system via their mobile devices, whether BlackBerry or PDA’s, meaning that your field and office-based staff are all totally aligned
Enables companies to track and improve their marketing efficiency with more targeted campaigns and integrated follow-up strategies
Offers the ability to deploy a cost effective mobile workflow solution to mobile employees using either Windows Mobiles, BlackBerry devices or laptops
Compatible Devices Hosted CRM 4 service is compatible with the following hardware, operating systems and software:
•Microsoft Outlook 2003 and 2007 • Windows XP or Vista (using Office 2003 or Office 2007) • Apple Macs (using a Microsoft Web Browser for Apple Mac) • Windows Mobile • Internet Explorer Web Browser (version 6 or 7) • Microsoft Word Excel and PowerPoint (2003 and 2007 versions)