Unlimited helpdesk is an all in one, fixed cost business support service that provides your team with all the support they need when they need it.

Eliminate down time and worry by having the option to contact us and have your IT problem solved using any or a combination of our helpdesk support mediums, telephone support desk or email support. Internet based remote control is also available; whichever works best for you.

Instant help by Telephone or Email - Our customer focused engineers are awaiting your emails and calls, all are dealt with in a technically efficient but understandable manor.

ACG-Consulting engineers’ performance is judged on our customer satisfaction, so you can be sure of a patient and successful service.

Problem ownership - Any problem that you have will be dealt with quickly by our experienced and knowledgeable engineers. Once we receive notification of a problem we will take it on board until it has been totally resolved, even if it means we will have to contact third party suppliers or service providers on your behalf, we will do what you require of us to ensure the problem is resolved successfully and efficiently.

Support for your Servers 24/7 - During non-business hours, ACG - Consulting emergency hotline will ensure a maximum 2hr response time 24/7/365. Our business hours for support are 9.30am to 5.30pm Monday to Friday (Excluding Bank holidays and Public holidays)

ACG-Consulting remote monitoring service is an excellent example of how small and medium size business can benefit from corporate level technology. From our offices, we are able to connect to your network securely and ensure that your mission critical devices and software are monitored continuously; this then provides us with up to date performance information.

Continual monitoring will be carried out on your mail servers, hardware metrics as well as the application service and data backup. This process is applied to all of your business productivity requirements and means we can deliver pre-emptive support to ensure you maximize uptime.