If problems cannot be fixed via helpdesk support, then there is no need to worry we have highly qualified, experienced and knowledgeable engineers, who can be dispatched to you with the urgency that you demand.

With both guaranteed response times and discounts for volume bookings, you can tailor this service to fit your business needs precisely.
Onsite response is best suited to installation and configuration of new hardware, minor projects and network administration.

We have a range of response times to suite your requirements from guaranteed 2hours response for emergency, to 4 -8 hrs for non-urgent project work.

Your business is of utmost important to us, so much so that we make security one of our most important issues; all Compudoc engineers carry identity cards, which will be produced on request.

For the utmost reliability and security there are several network maintenance tasks that need to be carried out on a regular basis. The Compudoc engineers visits provide the ideal opportunity to keep your systems up dated and tackle the small everyday snagging problems that on their own don’t warrant a call out.

Visits are scheduled on a monthly basis and provide complete reassurance that user satisfaction and physical tasks are attended to in a timely fashion. Although we actively support and promote the use of remote monitoring technology for many purposes, there is still a very important role for the human being in delivering a complete support solution.

Below is an outline of some of the tasks that will be undertaken during the monthly scheduled visits:

· Verify virus defence definitions
· Check LAN security
· Troubleshoot logged team issues
· Regular hardware maintenance
· Install new software